This page (together with the documents referred to on it) tells you the terms on which we supply any of the products (Products) listed on our website www.thelittlelinenchest.co.uk (our site) to you. Please read carefully and understand these terms before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms.
By placing an order through our site you acknowledge that you have read, understood and accept these terms. If you refuse to accept these terms, you will not be able to order any Products from our site. If you have difficulty in understanding any of these terms or have any other queries, please telephone our customer services team on 0203 287 6682 or email us on info@littlelinenchest.co.uk and we will be happy to assist.
You should print a copy of these terms for future reference.
- 1. INFORMATION WHICH WE ARE REQUIRED TO GIVE YOU
- 2. SALES TO COUNTRIES OUTSIDE UK WHERE WE ARE WILLING TO SELL PRODUCTS
- 3. YOUR STATUS
- 4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
- 5. RIGHT OF CANCELLATION
- 6. AVAILABILITY AND DELIVERY
- 7. RISK AND TITLE
- 8. PRICE AND PAYMENT
- 9. DELIVERY TIMES AND CHARGES
- 10. OUR REFUNDS POLICY
- 11. LIABILITY
- 12. INTELLECTUAL PROPERTY
- 13. WRITTEN COMMUNICATIONS AND NOTICES
- 14. EVENTS OUTSIDE OUR CONTROL
- 15. WAIVER
- 16. OUR RIGHT TO VARY THESE TERMS
- 17. DATA PROTECTION
- 18. LAW AND JURISDICTION
1. INFORMATION WHICH WE ARE REQUIRED TO GIVE YOU
1.1 www.littlelinenchest.co.uk is a site operated by The Little Linen Chest Limited (we). We are registered in England and Wales under company number 6673004 and with our registered office at Carrick House, Lypiatt Road, Cheltenham, GL50 2QJ, email address info@littlelinenchest.co.uk. Our main trading address is The Pump House, Norton, Malmesbury, Wiltshire, SN16 0JR.
1.2 A description of the main characteristics of the Products is contained on our site. Such a description will be contained in the Order Confirmation mentioned in paragraph 4.1.
1.3 The price of Products (including delivery and packaging charges) and arrangements for payment are as described in paragraphs 6 and 9.
1.4 The arrangements for delivery of Products are as set out in paragraphs 6 and 9.
1.5 You have a right of cancellation as set out in paragraph 5.
1.6 If Products ordered by you are not available, we reserve the right to supply substitute goods of at least equivalent quality and price.
1.7 The technical means for concluding the contract to buy Products are set out in paragraph 4.
1.8 The language of the contract will be English.
2. SALES TO COUNTRIES OUTSIDE UK WHERE WE ARE WILLING TO SELL PRODUCTS
2.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
2.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
3.1 By placing an order through our site, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 18 years old; and
3.1.3 You are placing the order as a consumer, i.e. an individual is acting outside his or her business.
3.2 If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the contract between us and to pursue any legal remedies that we may have under the general law.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Your order for a Product constitutes an offer to buy the Product and all orders are subject to acceptance by us. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted or that a contract has been made. We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and that the Product is ready for or has been dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.
4.2 The Contract will relate only to those Products whose dispatch (or readiness for dispatch) we confirm in the Order Confirmation. We will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
5.1 As you are contracting as a consumer, you have a statutory right to cancel a Contract for any reason at any time within seven working days, beginning on the day after you received the Products or (where it has been agreed that the Products will be delivered in instalments) the last of the Products. If you exercise the right, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in paragraph 10 below). To cancel a Contract under your statutory rights, you must inform us in writing of your intention to cancel:
5.1.1 by hand delivery or post to The Little Linen Chest Ltd, The Pump House, Norton, Malmesbury, Wiltshire, SN16 0JR]; or
5.1.2 by email to info@littlelinenchest.co.uk.
5.2 When exercising the cancellation right, you must return the Products to us immediately. See paragraphs 10.3 and 10.4 as to the manner and cost of returning the Products.
5.3 You are entitled to a reasonable opportunity to inspect the Products. At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph 5.3, we will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.
5.4 This provision does not affect your statutory rights.
5.5 The cancellation right described in this paragraph 5 is in addition to any other right that you might have to reject the Products, for instance because they are faulty or not described correctly.
We aim to dispatch every order within twenty four hours of it being received and processed. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of your order, unless there are exceptional circumstances. If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 30 days of your order, we will contact you and either agree a later delivery date or permit you to cancel the Contract, in which case we will refund all monies paid in accordance with our refunds policy (set out in paragraph 10 below).
The Products will be at your risk from the time of delivery.
8.1 The price of any Products will be as quoted on our site at the time of your order, except in cases of obvious error.
8.2 These prices exclude delivery costs, which will be added to the total amount due as set out in paragraph 9.
8.4 Payment for all Products must be by credit or debit card. We accept online payment with all major debit or credit cards in a secure environment. We will not charge your credit or debit card until we have issued an Order Confirmation. No debit or credit card details are stored once the order has been completed.
9.1 Standard Delivery
For delivery to mainland United Kingdom, please allow 7 working days.
From 100g to 2kg - £4.95
From 2kg to 4kg - £8.20
Each additional 2kg or part thereof - £2.80
9.2 Express Delivery
For delivery to mainland United Kingdom, please allow 3 working days.
From 100g to 2kg - £7.95
From 2kg to 4kg - £11.20
Each additional 2kg or part thereof - £2.80
9.3 In order to guarantee the safe arrival of our products we will use International Signed For, Airsure or equivalent services for our overseas orders
10.1 When you return a Product to us (for instance, because you have cancelled the Contract between us or because you claim that the Product is defective), we will examine the returned Product and will notify you of your entitlement to a refund via e-mail within a reasonable period of time.
10.2 We will process any refund due to you within 30 days of the day we received your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase.
10.3 Refunds will be given on the following basis:
10.3.1 Where you have validly returned a Product under your right of cancellation described in paragraph 5, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your own cost;
10.3.2 Where you have validly returned a Product which is a substitute product under your right of cancellation, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product;
10.3.3 Where you have validly returned a Product to us because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and
10.3.4 Where you have returned a Product in circumstances other than paragraphs 10.3.1 to 10.3.3 above (including rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.
10.4 When returning Products to us, whether under the right of cancellation or for any other reason, you must take reasonable care to see that they are received by us and not damaged in transit.
11.1 If we breach these paragraphs we will be responsible for any losses which you suffer as long as they were reasonably foreseeable to both you and us at the time of your order and the Order Confirmation.
11.2 Any manufacturer's warranty or guarantee applicable to the Product shall be in addition to any responsibility that we have to you under these terms.
As between you and us, all intellectual property in the Products and the contents of this website which subsists now or at any time in the future shall without limitation vest in and be the absolute property of us.
13. WRITTEN COMMUNICATIONS AND NOTICES
13.1 We will mainly communicate with each other electronically, such as by email. Applicable laws may require that some of the information or communications we send to you should be in writing, for which purpose we both agree that electronic communications will suffice. This paragraph does not affect your statutory rights.
13.2 All notices given by one of us to the other must be given in writing and delivered by hand, post or email. Notices to us should be given to our trading address in accordance with the details in paragraph 1.1 above. Notices to you may be given to the email address or the postal address provided when you placed your order.
14. EVENTS OUTSIDE OUR CONTROL
14.1 Neither of us shall be liable to the other for any delay or non performance of our respective obligations under the Contract to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control. This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract within 30 days of order as set out in paragraph 6.
14.2 Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented.
If either of us does not insist upon strict performance of any of the other's obligations under the Contract or any of these terms, or if either of us does not exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance.
16. OUR RIGHT TO VARY THESE TERMS
16.1 We have the right to revise and amend these terms from time to time.
16.2 You will be subject to the policies and terms in force at the time that you order products from us.
17.1 We abide by the provisions of the Data Protection Act 1998.
17.2 We shall retain you name and address on a secure database which is only accessed by those who process your order.
17.3 By ordering online, you give us consent to use your personal details for processing your order, your payments, credit reference checking and fraud detection.
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
